How can we help?

Elite Care is our optional monthly membership for ZenPuff owners. Members get monthly store credit, a Lifetime Quality Guarantee with free replacement parts, priority shipping, early access to new drops, and exclusive member rewards. You can skip, reschedule, or cancel anytime in Manage Membership.

Most often, this is your monthly Elite Care membership renewal.

Log in to Manage Membership with the email you used at checkout to see your membership and billing dates. If you don't see it or want a refund, email support@zenpuff.co with the name or email on the order, and we'll sort it out right away.

You can cancel anytime in Manage Membership, or email support@zenpuff.co and we'll do it for you. There are no cancellation fees and no hoops to jump through.

If your cancellation went through after your billing date, the renewal may have already processed. Email support@zenpuff.co with your order number, and we'll refund the charge right away.

It's probably under a different email address. Try logging in with the email you used at checkout. Still nothing? Email support@zenpuff.co and we'll find it for you.

Yes. In Manage Membership you can skip your next charge, reschedule it to a new date, or delay it.

Yes. Your $10 credit is added every month and stacks for as long as your membership is active. Use it at checkout on anything in the store, or tap "Use my credits" in Manage Membership to shop right from your account.

Store credit can only be used while your membership is active. If you cancel, any unused credit can no longer be redeemed.

Members get free replacement parts and free shipping under the Lifetime Quality Guarantee. Email support@zenpuff.co with your name, the email on your membership, and a photo of the part, and we'll ship a new one. Coverage includes products bought up to 30 days before you joined.

Orders ship within 3-4 days of purchase via DHL eCommerce, USPS, or ePacket, and typically arrive within 7-15 days. Customs or postal delays can occasionally add time. Elite Care members get priority shipping.

Once your order ships, you'll get an email with your tracking number. Tracking can take a few days to update after it ships. Enter it on our Track Order page. No tracking after 7 business days? Email support@zenpuff.co.

Yes. Prices are in USD, and international orders may be subject to duties and taxes in your country.

If it hasn't shipped yet, email support@zenpuff.co as soon as possible, and we'll do our best to help. Once an order ships, it can't be changed.

Sorry about that. Email support@zenpuff.co with your order number and a photo, and we'll make it right.

ZenPuff has a durable aluminum alloy outer shell with a glass interior, so it stays clean and free of unwanted flavors. It's about 120 x 150 mm and weighs around 200 g, small enough for any bag.

1. Prepare the cleaning solution. Pour a generous amount of isopropyl alcohol (90%+ recommended) or your preferred cleaning solution into a sealable plastic bag or container.
2. Add salt and disassemble. Twist the mouthpiece/straw off the bottle. Add a small amount of coarse salt to the bag. The salt helps remove stubborn buildup while protecting the glass.
3. Shake thoroughly. Place the glass components in the bag, seal it, and gently shake for 30-60 seconds until the residue is gone. Rinse with warm water and let all parts dry completely before reassembling.

Important care tips: Don't take the product apart beyond removing the mouthpiece/straw, don't put it in the dishwasher, and don't use boiling water or excessive heat. Doing so can damage internal components and make the product unusable.

Tips: Clean regularly for the best experience, let every part dry fully before using again, and store it in a cool, dry place.

Yes. Elite Care members get free replacement parts with free shipping. Everyone else can email support@zenpuff.co and we'll help.

Yes. ZenPuff Co is a US business based in Sandy, Utah. We stand behind every order, and you can reach us anytime at support@zenpuff.co.

Email support@zenpuff.co with your order number and a photo. Defective or damaged items qualify for a full refund or replacement.

You have 30 days after receiving your item to request a return. Items should be unused and in their original packaging. To start a return, email support@zenpuff.co, and we'll send instructions. Customers are responsible for return shipping.

Once we receive and inspect your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.

Email support@zenpuff.co with the name or email on the charge.